Shipping policy

Shipping policy

All orders are processed within 3-5 business days after receiving your order confirmation email. You will receive another notification when your order has ship

 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

 

International Shipping

We offer international shipping worldwide

Shipping charges for your order will be calculated and displayed at checkout. 

 

Refunds, returns, and exchanges

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at chung@kibou.store with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at chung@kibou.store/ josh@kibou.store or our discord server.

For further details on our refund policy, please refer to Refund Policy.