運送政策

Shipping policy

All orders are processed within 3-7 business days after receiving your order confirmation email. You will receive another notification when your order has ship

Package Insurance

Route
Please keep in mind that by choosing a Royal Mail delivery service with no tracking, even by selecting and paying Route Insurance at check out, your package might not be insured. 

Please refer to Route Insurance for extra information, all the final decisions are made and decided by Route. 

 

Royal Mail
For shipping via Royal Mail, the insurance for the package varies from £20 to £50 depending on the service. 

HK Post
HK Post, E Express, will be used to ship products from Hong Kong to Asia and Oceania. 

However, due to the current suspension of Hong Kong to New Zealand via HK Post, all orders placed from New Zealand will be shipped from the UK

 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

 

In-store pickup

You can skip the shipping fees with free local pickup at Nottingham City Centre if you are from the UK. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 hours. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are from 10am - 6pm on weekdays.
Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping worldwide

Shipping charges for your order will be calculated and displayed at checkout. 

 

Refunds, returns, and exchanges

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at chung@kibou.store with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at chung@kibou.store/ josh@kibou.store or our discord server.

For further details on our refund policy, please refer to Refund Policy.